Shipping Policy

Noze Perfumes operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a seamless and curated shopping experience.

This Shipping Policy explains how we handle order processing, shipping, delivery timelines, and related logistics when you make a purchase through our Services.

If there is a conflict between our Terms of Service and this Shipping Policy regarding shipping or delivery matters, this Shipping Policy will prevail.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during high-demand seasons, promotional events, or due to unforeseen circumstances.

Once your order is processed, you will receive an email confirmation with your shipping details and tracking information (if applicable).

2. Shipping Locations

We currently ship orders across India.
International shipping is not available at this time, but we plan to expand our delivery coverage soon.

3. Shipping Methods and Delivery Time

We partner with reliable courier services to ensure safe and timely delivery. Estimated delivery times:

• Metro Cities: 3–5 business days
• Other Cities and Towns: 5–8 business days
• Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary based on location, courier delays, holidays, or weather conditions.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.
We may offer free shipping promotions from time to time — these will be clearly mentioned on our website or promotional materials.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email or SMS containing the tracking number and courier partner details.
You can use this tracking number to monitor your shipment status on the courier’s website.

6. Order Modifications and Cancellations

Orders can be modified or canceled only before they are shipped.
Once the order has been dispatched, it cannot be altered or canceled.

If you wish to modify or cancel your order, please contact our support team immediately:

Email: nozeperfumes@gmail.com
Phone: +91 75060 50209

7. Delays and Delivery Issues

While we strive for timely delivery, certain factors beyond our control (such as courier delays, weather disruptions, or address issues) may affect delivery timelines.
If your order is delayed beyond the expected timeframe, please contact us for assistance.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will notify you via email.
Additional shipping charges may apply for resending the order.

9. Damaged or Missing Items

If your package arrives damaged or an item is missing, please report the issue within 48 hours of receiving the order.
Please provide clear photos of the packaging and product. Our team will assist you with a replacement or refund as per our Refund Policy.

10. International Orders (if applicable)

Currently, international shipping is not offered. If introduced in the future, international customers may be responsible for customs duties and import taxes.

11. Contact Us

If you have questions about shipping, order status, or delivery, please reach out:

Phone: +91 75060 50209
Email: nozeperfumes@gmail.com
Mailing Address:
Noze Perfumes
A-1/104, AG Nagar CHS LTD,
Near Amar Palace, Kashimira,
Mira Road East, Thane – 401107, Maharashtra, India