Privacy Policy

Noze Perfumes operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you, our customer, with a curated shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in other interactions through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will prevail.

1. Acceptance of This Privacy Policy

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy, including how we collect, use, and disclose your personal information.

2. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you or another individual. It does not include de-identified or anonymous data.

Depending on your interaction with our Services and applicable laws, we may collect or process the following categories of personal information:

1. Contact Information: Name, email address, phone number, billing and shipping addresses.
2. Financial Information: Credit/debit card details, payment method, transaction details.
3. Account Details: Username, password, security questions, preferences, and settings.
4. Transaction Information: Items viewed, carted, purchased, returned, or exchanged.
5. Communications: Details you provide when contacting customer support.
6. Device & Browser Info: IP address, browser type, operating system, and device identifiers.
7. Usage Data: Interactions with our Services, including navigation patterns and timestamps.

3. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you — when you create an account, make a purchase, or communicate with us.
• Automatically — via cookies and tracking technologies when you browse or use the Services.
• Service providers — such as payment processors, shipping partners, or analytics vendors.
• Third-party partners — including marketing and business partners.

4. How We Use Your Personal Information

We use your personal information for purposes including:

a. To Provide and Improve the Services

• Process payments and fulfill orders
• Manage your account, preferences, and order history
• Facilitate returns, exchanges, and shipping
• Send service-related notifications
• Personalize your shopping experience

b. Marketing and Advertising

• Send promotional emails, texts, or direct mail
• Display targeted ads based on your browsing and purchase history

c. Security and Fraud Prevention

• Authenticate account access
• Detect and prevent fraudulent or illegal activity
• Maintain platform security

d. Customer Support and Communication

• Respond to your inquiries and feedback
• Maintain and improve our customer relationship

e. Legal Compliance

• Comply with legal obligations and requests from authorities
• Enforce our policies and Terms of Service

5. How We Disclose Your Personal Information

We may share your personal information in the following cases:

• With service providers who assist in operations like shipping, IT support, payment processing, and analytics.
• With marketing partners for promotional campaigns and advertising.
• With affiliates within our corporate group.
• With third parties at your request or with your consent (e.g., social media integrations).
• In connection with a business transaction, such as a merger or sale.
• For legal reasons, such as complying with subpoenas or law enforcement.

6. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

7. Children’s Privacy

The Services are not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from individuals under 16. If you believe your child has provided us with personal information, please contact us to request its deletion.

8. Data Security and Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. Do not share sensitive data through unsecure channels.

We retain personal information only as long as necessary to:

• Fulfill the purposes described above
• Comply with legal obligations
• Resolve disputes
• Enforce our policies and agreements

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right to Portability
• Right to Opt-out of Marketing

You can exercise these rights via the Services or by contacting us directly (see contact details below). We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

10. International Transfers

Your information may be transferred and processed outside your country, including in jurisdictions that may not offer the same level of data protection.

For such transfers, we take steps to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions, concerns, or would like to exercise your privacy rights, please contact us at:

Email: nozeperfumes@gmail.com

Address: Noze Perfumes A-1/104, AG Nagar CHS LTD, Near Amar Palace, Kashimira, Mira Road East, Thane – 401107