At Noze Perfumes, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. That’s why we have created a simple and transparent Noze Perfume Refund & Return Policy to make returns, exchanges, and refunds hassle-free. This page outlines all the steps you need to follow, your eligibility, and what to expect during the process.

Noze Perfumes operates this website and store, including all related content, features, tools, products, and services
(collectively, the “Services”), to provide you, our customer, with a curated and high-quality shopping experience.

This Refund & Returns Policy explains how we handle returns, replacements, and refunds for products purchased through our Services.
In case of any conflict between this policy and our Terms of Service, this Refund & Returns Policy will take precedence
regarding refunds or returns.

1. Eligibility for Returns

Due to hygiene and safety reasons, perfume bottles that have been opened, used, or tested are not eligible for return or refund.
Returns are accepted only in the following cases:

• If the product arrived damaged, leaked, or defective.
• If you received the wrong product.

To be eligible, you must report the issue within 48 hours of receiving your order.
Claims made after this period will not be accepted.

2. Non-Returnable Items

• Opened or used perfume bottles
• Gift cards or vouchers
• Promotional or discounted (“sale”) items
• Products marked as “non-returnable” or “final sale”

3. Return Process

If you received a damaged, leaked, or defective item, please contact our support team within 48 hours of delivery
and include the following:

• Your order number
• A brief description of the issue
• Clear photo or video proof showing the damage or leakage

Once your return request is verified and approved, we will provide you with instructions for the return or replacement process.

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• We recommend using a trackable courier service for returns.

4. Damaged, Defective, or Wrong Items

We take great care to pack and ship every product securely. However, if your order arrives damaged, leaking, or incorrect:

• Report the issue within 48 hours of delivery.
• Provide clear photo or video proof of the item and its packaging.
• Once verified, we will send a replacement or issue a full refund (including shipping costs).

5. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the issue was due to our error.

If your refund is delayed, please check with your payment provider or bank, as processing times may vary.

6. Exchanges

Exchanges are available only for products that arrived damaged, leaked, or defective.
The replacement will be sent once the returned product is received and verified.

7. Order Cancellations

Orders can be canceled only before they are shipped.
Once your order has been dispatched, it cannot be canceled.
However, you may request a replacement or refund if eligible under this policy.

8. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

• Check your bank account or payment app again.
• Contact your credit card company or bank; it may take additional time before your refund is posted.
• If you’ve done all of this and still haven’t received your refund, please contact us using the details below.

9. Contact Us

If you have any questions or need help with returns or refunds, feel free to contact us:

• Phone: 7506050209
• Email: nozeperfumes@gmail.com
• Address: A-1/104, AG Nagar CHS LTD, Near Amar Palace, Kashimira,
  Mira Road East, Thane – 401107, Maharashtra, India